Right of Withdrawal (CONSUMER CODE Legislative Decree 206/05)
Parodi Nutra S.r.l. guarantees that products equal to those indicated and described on the site will be delivered and compliance with all regulations regarding the conservation of the products until the time of delivery to the place indicated in the order.
The manufacturer's liability applies to all products sold. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging.
The images on the site are provided to the customer to facilitate the recognition of the products; due to variations in the packaging by the manufacturer, the photos may not exactly reflect the appearance of the delivered product.
As required by the Consumer Code Legislative Decree 206/05 (former right of withdrawal) and Legislative Decree 21/2014, ilparodi.com customers enjoy a money-back guarantee with the possibility of returning the purchased products within 14 working days from receipt, except in the case of products which by their nature cannot be returned such as easily perishable food items or customized items.
In the regular exercise of the right of withdrawal, only the costs of returning the goods to the sender are borne by the Customer.
HOW TO REQUEST A REFUND
With Parodi Gourmet you have a 100% satisfaction guarantee! For any problem with your order you can write an e-mail to firstname.lastname@example.org or call +39 010 790315 explaining the problem within 14 working days of receiving the goods.
In the communication, the Customer must indicate the product or products for which he intends to exercise the right of withdrawal.
– To exercise the right of withdrawal it is necessary to return the purchased products, in excellent condition and with the original labels not removed.
– The packaging of the products must be accurate, in order to safeguard the original wrappings from damage, affixing of writings or labels. – The products must be returned by express courier at your own expense.
– It is advisable to use a traceable and insured shipping method as it will not be the responsibility of Parodi Nutra S.r.l. the loss, non-receipt or damage of the material sent.
– The goods will be refunded by Parodi Nutra S.r.l. after checking the content and condition of the products, within 14 days of receipt of the communication from the customer. Parodi Nutra S.r.l. will provide for the full reimbursement of the expenses incurred by the customer for the purchase.
For any communication regarding complaints, the customer can use the e-mail address: email@example.com